This Practitioner Agreement ("Agreement") is entered into between:

Service Provider: Serendib Holistic Centre Pvt Ltd, operating under the brand "Nittaa" (hereinafter referred to as "the Company", "we", or "us"), and

Practitioner: The individual or entity registering as a Practitioner on the Nittaa platform (hereinafter referred to as "Practitioner", "you", or "your").

By registering as a Practitioner, you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety.

For the purposes of this Agreement:

- "Platform" means the Nittaa web application and all associated services at nitt.com.

- "Bio-Resonance Test" means the bioresonance frequency body scan service provided using approved bioresonance devices.

- "Practitioner ID" means the unique identifier auto-generated upon registration (Country Code + 6 digits, e.g. 94XXXXXX).

- "Patient" means any individual whose health data is managed by the Practitioner through the Platform.

- "Report" means any bio-resonance analysis report, D-value data, or health assessment generated through the Platform.

- "Appointment" means a scheduled consultation, test, or follow-up session between a Practitioner and a Patient booked through the Platform.

- "Time Slot" means a practitioner-defined availability window that patients may book.

- "Affiliate Commission" means earnings generated through referrals as defined in Section 9.

- "Wallet" means the in-platform balance holding earned commissions pending withdrawal.

3.1 To register as a Practitioner, you must:

- Be at least 18 years of age.

- Hold appropriate training, certification, or professional background in holistic health, bioresonance therapy, naturopathy, nutrition, or a related field.

- Provide accurate and truthful registration information.

- Operate from a single registered IP address (one IP = one practitioner registration; exceptions require admin approval).

3.2 Your Practitioner ID is auto-generated upon successful registration in the format: Country Code + 6 digits (e.g. 94XXXXXX). This ID is unique and links all your patients, appointments, reports, and earnings.

3.3 If the same IP address attempts a second registration, the system will auto-fill the existing Practitioner ID at login. Multiple registrations from the same IP are blocked unless Admin override is granted.

3.4 The Company reserves the right to verify your credentials and suspend or terminate your account if eligibility requirements are not met.

3.5 Upon registration, Practitioners are automatically enrolled in the Nittaa Affiliate Programme. No separate affiliate registration is required. The same login credentials apply to both the Practitioner Dashboard and affiliate features.

4.1 As a registered Practitioner, you are authorised to:

- Register and manage patients under your Practitioner ID.

- Upload and manage bio-resonance scan reports, D-value data, and related health documents.

- Access AI-assisted health analysis tools for your registered patients only.

- Create and submit products for sale on the Nittaa platform (subject to Admin approval).

- Create a dedicated Practitioner Shop Page (subject to applicable fees).

- Participate in the Affiliate and Referral Commission programmes.

- Create and manage appointment time slots for patient bookings.

- Accept, reject, reschedule, and cancel patient appointments.

- View patient details linked to each appointment booking.

4.2 You may NOT:

- Access, view, or modify patient records or appointments belonging to other Practitioners.

- Use the Platform for any purpose other than legitimate holistic health practice.

- Share your login credentials with any third party.

- Misrepresent yourself as a licensed medical doctor unless duly qualified.

- Create false or misleading appointment slots to manipulate the booking system.

5.1 Practitioners may create available time slots specifying:

- Date, start time, and end time.

- Appointment type (In-Person Consultation, Online Consultation, Bio-Resonance Test, Follow-Up, Other).

- Duration in minutes.

- Consultation fee in USD (0 = free).

- Optional notes visible to patients.

5.2 Patients may book appointments by selecting an available time slot from the Practitioner's public booking page (accessible via a shareable URL).

5.3 The following appointment statuses apply:

- Pending — Booking request received, awaiting Practitioner action.

- Confirmed — Practitioner has accepted the booking.

- Rejected — Practitioner has declined the booking (reason may be provided).

- Rescheduled — Appointment moved to a new time slot by the Practitioner.

- Cancelled — Appointment cancelled by either party.

- Completed — Appointment successfully concluded.

5.4 Double Booking Prevention: The system prevents simultaneous bookings of the same time slot. Once a patient submits a booking request, the slot is immediately marked as booked to prevent conflicts.

5.5 Practitioners are expected to respond to pending appointment requests promptly. Failure to respond within a reasonable timeframe may negatively affect your standing on the Platform.

5.6 Practitioners must notify patients of cancellations or rejections via WhatsApp or email wherever possible. The Platform provides integrated WhatsApp contact links for this purpose.

5.7 Practitioners may reschedule confirmed appointments by assigning the patient to a different available time slot. Both parties will be notified of the change.

5.8 Practitioners may link appointment bookings to patient profiles already registered under their Practitioner ID for seamless record management.

5.9 The Practitioner's unique booking link (format: /PatientBookAppointment?practitioner_id=XXXXXX) may be shared publicly with patients to enable self-service bookings.

5.10 Practitioner-Specific Isolation: The appointment system is fully user-isolated. Each Practitioner can only view, manage, and act upon appointments linked to their own Practitioner ID. No cross-practitioner access is permitted at any level.

6.1 You acknowledge that patient data stored on the Platform is sensitive health information and must be treated with the utmost confidentiality.

6.2 You agree to:

- Obtain informed consent from each patient before collecting and storing their health data.

- Use patient data solely for the purpose of providing holistic health services.

- Not share, sell, or disclose patient data to any third party without explicit patient consent.

- Comply with applicable data protection laws in your jurisdiction.

6.3 Patient data is logically segregated by Practitioner ID. You can only access records linked to your ID.

6.4 Appointment records and associated patient details are accessible only to the Practitioner who owns the booking and to Admins.

6.5 In the event of a data breach caused by your negligence (e.g. sharing login credentials), you bear full responsibility for any resulting harm.

7.1 Bio-resonance technology is a complementary wellness tool and is NOT a replacement for conventional medical diagnosis, treatment, or prescription.

7.2 You agree to:

- Present bio-resonance results as wellness insights and educational information only.

- Advise patients to consult licensed medical professionals for any medical conditions.

- Not make medical diagnoses, prescribe pharmaceutical drugs, or claim to cure diseases.

- Include appropriate disclaimers in all reports and communications with patients.

7.3 The Company provides AI-generated health analysis as a reference tool. All final recommendations to patients remain your professional responsibility.

7.4 The Company is not liable for any harm arising from health advice given by Practitioners to patients.

7.5 Appointment consultations conducted through the Platform are the sole professional responsibility of the Practitioner. The Company does not supervise, monitor, or endorse any advice provided during appointments.

8.1 Free Trial: Each Practitioner receives a 30-day free trial upon sign-up. During the trial period, full platform access is granted including unlimited patient registrations, appointment management, and AI-assisted health analysis. No payment is required during the trial.

8.2 Trial Expiration & Account Status:

- Trial begins on the date of registration.

- Trial ends exactly 30 days after the registration date.

- When the trial expires, practitioners must activate a paid subscription (monthly or annual) to continue platform access.

- If no subscription is activated after trial expiration, the account status changes to "suspended" and dashboard access is blocked.

- Practitioners are notified via email when the trial is within 7 days of expiration.

8.3 Paid Subscriptions (after trial expires):

- Monthly Plan: USD $40/month — unlimited patients, appointments, and full platform features.

- Annual Plan: USD $288/year (40% savings) — unlimited patients, appointments, and full platform features.

8.3 Practitioner Shop Page:

- Setup Fee: USD $75 (one-time, non-refundable).

- Monthly Maintenance: USD $5/month.

- Practitioners may choose to display products in their Dedicated Shop only, or also in the Main Nittaa Shop (subject to additional commission as defined in Section 9).

8.4 Product Listing Fees:

- Bio-Resonance Test service: Free listing permanently.

- All other products/services: Free for the first 3 months.

- After 3 months: USD $5.00 per product per month.

- Annual payment option: 40% discount applied.

- Practitioners will be notified before billing commences on any product listing.

8.5 Standard Gateway Fee:

A flat 4.5% payment gateway fee applies to every transaction on the Platform before any commission or earnings calculation is performed, without exception. All fees, commissions, and earnings are calculated and recorded in USD.

8.6 Applicable Fees on Sales (Practitioner Shop):

- 4.5% payment gateway fee applied first on gross amount.

- 5% platform service fee applied on the net amount after the gateway fee.

- Affiliate commissions applied thereafter where applicable (see Section 10).

- The order of payment calculation is defined in Section 10.6 of this agreement.

- All fees, commissions, and earnings are transparently calculated and displayed within the practitioner dashboard. Users have full visibility into how each transaction is structured and how final payouts are derived.

8.7 Bio-Resonance Scan Earnings:

For Bio-Resonance scan transactions, the following earnings are allocated within the transaction structure:

- The Platform earns USD $1.00 from affiliate-referred customers.

- The Platform earns USD $2.00 from non-affiliate customers.

- The Practitioner introducer earns USD $0.50 per scan for all customers.

Platform earnings are derived from a combination of service fees, commissions, and structured allocations within each transaction. Platform share is automatically allocated by the system and is not distributed through the referral chain.

8.8 Appointment System: Access to the appointment management system is included with your Practitioner registration at no additional charge.

8.9 All fees are payable in advance. Failure to renew subscription will restrict access to patient management beyond the free tier limit.

8.10 The Company reserves the right to revise fee structures with 30 days' prior written notice.

8.11 Currency: All fees, commissions, and earnings are calculated and recorded in USD. Product prices are denominated in USD. Converted display prices are calculated using daily exchange rates fetched automatically by the Platform. Currency display changes do not affect the underlying USD transaction amounts or USDT payout values.

9.1 Product Limit: Each Practitioner may add up to 10 products to their Practitioner Shop. Upon reaching this limit, no additional products may be added without removing existing ones.

9.2 Main Shop Listing Fee: Practitioners wishing to list products in the main Nittaa Shop (accessible to all platform users) must:

- Pay a one-time listing fee of USD $10.00 per product request.

- Request listing approval from the Admin team via the Platform.

- Await Admin review and approval (typically 3–5 business days).

- Upon payment confirmation and Admin approval, the product will be displayed in the Main Shop alongside the Practitioner's dedicated shop.

9.3 Payment Processing: The USD $10.00 listing fee must be paid upfront before the Admin will review the listing request. Fees are non-refundable.

9.4 Dedicated Shop Features: All Practitioners receive a free Dedicated Shop Page upon shop setup, accessible via a unique URL (nittaa.com/PractitionerShopPage?slug=...).

- Setup fee: USD $75.00 (one-time, non-refundable).

- Monthly maintenance: USD $5.00/month.

- This is where products are displayed by default unless additionally opted into the Main Shop.

9.5 Shipping Responsibility: Each Practitioner is wholly responsible for:

- Determining shipping costs for their own products.

- Specifying shipping charges per product (USD per unit).

- Managing courier selection, packaging, and final delivery.

- The Platform supports integrations with UPS and FedEx for shipping cost estimation only.

9.6 Main Shop Vs. Dedicated Shop:

- Dedicated Shop Only (default): Product appears exclusively on your Practitioner Shop page. Lower platform commission structure (5% service fee after 4.5% gateway fee).

- Main Shop Also (optional): Product is additionally listed in the main Nittaa Shop accessible to all users. Higher platform commission (15% total) but dramatically increased visibility and sales potential.

9.7 Stock Management: Practitioners must mark products as "in stock" or "out of stock" to control customer availability. Out-of-stock products cannot be purchased.

10.1 Practitioners may submit products for sale on the Nittaa platform subject to:

- Completion of the product submission form (name, category, description, images, ingredients, price, documents, certifications).

- Admin review and approval before publication.

- Compliance with applicable product safety and labelling regulations.

10.2 Products must not make unsubstantiated health claims or claims prohibited under applicable law.

10.3 The Company reserves the right to reject, remove, or modify any product listing at its sole discretion.

10.4 Display Options — Practitioner must select one or both:

- Dedicated Shop Only: Product appears exclusively on the Practitioner's own shop page (nittaa.com/PractitionerShopPage?slug=...). Default option.

- Main Shop Also: Product appears on the main Nittaa shop accessible to all users, subject to the additional commission structure below.

10.5 Commission Structure — Dedicated Shop Sales:

- 4.5% gateway fee applied first on gross sale amount.

- 5% platform service fee applied on the net amount after the gateway fee.

- Affiliate tier commissions applied (up to 5.5% total) if a buyer was referred, per the 3-tier structure in Section 11.

- All fees, commissions, and earnings are calculated and recorded in USD.

- The order of payment calculation is defined in Section 11.6 of this agreement.

- All fees, commissions, and earnings are transparently calculated and displayed within the practitioner dashboard.

10.6 Commission Structure — Main Shop Sales (Optional):

When a product is sold via the Main Nittaa Shop:

- A 15% platform commission is applied.

- From this 15%: 10% is credited to the Practitioner who referred the buyer; 2% is credited to the Affiliate who introduced that Practitioner; the remaining 3% is retained by the Platform as revenue.

- The standard 4.5% gateway fee is also applied on the gross amount.

- Platform earnings are derived from a combination of service fees, commissions, and structured allocations within each transaction. Platform share is automatically allocated by the system and is not distributed through the referral chain.

- For Bio-Resonance scan earnings, please refer to Section 8.7 of this agreement.

10.7 Automatic Commission Tracking: The Platform tracks all referral relationships and calculates commission distributions automatically. No manual intervention is required.

10.8 Practitioners may create a "Bio-Resonance Test" product that is listed for free and may optionally have referral commissions enabled as defined in Section 11.

10.9 Shipping: Each Practitioner is solely responsible for shipping their own products. When multiple Practitioners are involved in a single order, shipping is calculated separately per Practitioner. The Platform supports courier integrations with UPS and FedEx for shipping estimation purposes. Final shipping arrangements remain the sole responsibility of the Practitioner.

10.10 Practitioner-Specific Shop Isolation: Each Practitioner's shop is fully isolated. Only the owning Practitioner can add, edit, or remove products from their shop. Products in the Dedicated Shop are visible exclusively to visitors of that Practitioner's shop URL. Products opted into the Main Shop are additionally visible to all platform users and subject to the Main Shop commission structure in Section 10.6.

11.1 Upon registration, each Practitioner is automatically enrolled in the Nittaa Affiliate Programme. No separate signup is required.

11.2 Standard Gateway Fee (applies before all commission calculations):

A flat 4.5% gateway fee applies on the gross transaction amount first. All commission rates described below are calculated exclusively on the net amount remaining after this 4.5% deduction. All fees, commissions, and earnings are calculated and recorded in USD. All fees, commissions, and earnings are transparently calculated and displayed within the practitioner dashboard. Users have full visibility into how each transaction is structured and how final payouts are derived.

11.3 Affiliate Commission — 3-Tier Structure (Shop Sales & Appointment Payments):

Affiliate commissions are distributed across up to 3 tiers, calculated from the net amount after the 4.5% gateway fee:

- Tier 1 (Direct Affiliate): 8% of net amount.

- Tier 2 (Tier 1's Introducer): 1% of net amount.

- Tier 3 (Tier 2's Introducer): 0.5% of net amount.

- Total maximum affiliate commission: 9.5% of net amount.

These earnings are allocated within the transaction structure and reflected in the final payout calculations displayed in the practitioner dashboard.

11.4 Bio-Resonance Scan Earnings:

For Bio-Resonance scan earnings, please refer to Section 8.7 of this agreement for full details.

11.5 Patient Referral Chain (Optional — must be enabled in Practitioner settings):

By enabling this system, the following fixed USD amounts are distributed per new patient registration:

- Level 1 — Patient Introducer: USD $3.00

- Level 2 — Second-level Introducer: USD $1.00

- Level 3 — Doctor/Practitioner Introducer: USD $0.50

- Platform share: USD $1.00 — automatically allocated by the system and is not distributed through the referral chain.

The referral chain operates independently of the gateway fee deduction. These are fixed USD amounts, not percentages.

11.6 Order of Payment Calculation:

The following sequence is the single authoritative definition of how every transaction is processed on the Platform:

1. Customer payment is received.

2. Any applicable discount is applied.

3. A flat 4.5% gateway fee is applied.

4. Platform service fee (5%) is applied (for practitioner shop sales).

5. Affiliate commissions are applied (if applicable): Tier 1: 8%, Tier 2: 1%, Tier 3: 0.5%.

6. Bio-Resonance earnings are allocated as defined in Section 8.7.

7. Remaining balance is credited to the Practitioner.

Platform earnings are derived from a combination of service fees, commissions, and structured allocations within each transaction.

11.7 Referral commission applies to Bio-Resonance Test products only when the "Enable Referral Commission" option is explicitly activated on that product by the Practitioner.

11.8 The referral system is disabled by default. Practitioners must opt in via their dashboard settings.

11.9 The Company reserves the right to adjust commission rates or amounts with 30 days' written notice.

11.10 Affiliate-only users (non-practitioners) may register separately through the Affiliate programme and are subject to the standard Affiliate Agreement terms.

11.11 Main Shop Referral Distribution:

When a product is sold via the Main Nittaa Shop:

- A 15% platform commission is applied.

- From this 15%: 10% is credited to the Practitioner who referred the buyer; 2% is credited to the Affiliate who introduced that Practitioner; the remaining 3% is retained by the Platform as revenue.

- The standard 4.5% gateway fee is also applied on the gross amount.

- Platform earnings are derived from a combination of service fees, commissions, and structured allocations within each transaction. Platform share is automatically allocated by the system and is not distributed through the referral chain.

11.12 Discounts & Commission Relationship:

Any customer discount is applied to the purchase price before gateway fee and commission calculations. Commissions are never calculated on amounts that have already been discounted away.

11.13 Fraud & Validation Protection:

The Platform reserves the right to withhold, adjust, or reverse any commission, referral earning, or scan-related earning (including the USD $0.50 practitioner bonus and platform scan earnings) if any transaction is identified as fraudulent, duplicated, manipulated, or self-generated. All earnings are subject to system validation and fraud checks before being credited or paid out.

11.14 Affiliate-Specific Isolation: Each Practitioner can only view their own referral network, downline, and commission earnings. No cross-practitioner referral data is accessible.

12.1 All commission and affiliate payouts are processed via USDT (Tether) on the Solana blockchain.

12.2 To receive payouts, you must:

- Connect a Solana-supported crypto wallet (Solflare, Phantom, or Donera Wallet).

- Provide a valid Solana USDT wallet address.

- Provide a wallet QR code image for verification.

- Wallet details must be verified before any transaction is processed.

- Wallet details are editable at any time in your Practitioner Dashboard.

12.3 Withdrawal Rules:

- Withdrawals are permitted once per week only (weekly limit enforced automatically).

- Minimum withdrawal: USDT 100.00.

- Available fixed withdrawal tiers: USDT 100 / 200 / 500 / 700 / 1,000.

- Withdrawal amount must not exceed your available wallet balance.

- The requested amount is deducted immediately upon submission.

- All withdrawal requests are processed within 3–7 business days of approval.

- A full transaction history is maintained and accessible from your Wallet dashboard.

12.4 You are solely responsible for providing accurate wallet details. The Company is not liable for funds sent to an incorrect wallet address provided by you.

12.5 Any applicable Solana blockchain transaction fees may be deducted from your withdrawal amount.

12.6 Currency: The base currency of the platform is USD. Product prices are displayed in USD. Practitioners and users may view converted prices using daily morning exchange rates. Currency changes do not affect the underlying USDT payout amounts.

13.1 The Platform supports multiple languages including English (base language), Sinhala, and Tamil.

13.2 English is the base language in which all content, agreements, and reports are originally stored.

13.3 Practitioners and Patients may select their preferred language through the language selector. This preference is saved automatically and applied on all subsequent sessions without requiring reselection.

13.4 AI-generated content, reports, and dashboards will be presented in the user's selected language where supported.

13.5 In the event of any legal or contractual dispute, the English version of this Agreement shall be the authoritative reference.

14.1 All content, tools, AI models, analysis frameworks, appointment systems, and platform code are the exclusive intellectual property of Serendib Holistic Centre Pvt Ltd.

14.2 You may not reproduce, copy, reverse-engineer, or distribute any part of the Platform or its outputs without prior written consent.

14.3 Reports generated for your patients using the Platform's AI tools may be shared with your patients but may not be commercialised independently outside the Platform.

15.1 Either party may terminate this Agreement with 14 days' written notice.

15.2 The Company may immediately suspend or terminate your account without notice if:

- You violate any term of this Agreement.

- Fraudulent or deceptive activity is detected.

- Patient safety concerns arise.

- You fail to comply with applicable laws.

- Abuse of the appointment booking system is detected.

15.3 Upon termination:

- Your access to the Platform will be revoked.

- All pending appointment slots will be cancelled and patients notified.

- Pending wallet balances meeting the minimum withdrawal threshold will be processed.

- Patient records you registered will remain on the Platform and may be reassigned by Admin.

16.1 Each user role has strictly defined access:

- Patients: Access only their own profile, health records, reports, purchases, and appointment history.

- Practitioners: Access only patients registered under their Practitioner ID, their own appointments, products, wallet, and referral data.

- Admins: Full access to all practitioners, patients, reports, appointments, products, referrals, and financial data.

16.2 The Platform enforces data segregation by Practitioner ID at the application level. Practitioners cannot view or modify records belonging to other Practitioners.

16.3 You are responsible for maintaining the confidentiality of your login credentials. Report any suspected unauthorised access immediately to serendibholisticcentre@gmail.com.

16.4 System-Wide Practitioner Isolation — Summary:

The following features are fully practitioner-specific and isolated by Practitioner ID:

- Appointments: Each Practitioner sees and manages only their own time slots and bookings.

- Affiliate & Referral: Each Practitioner sees only their own referral network, downline, and commission history.

- Shop: Each Practitioner manages only their own shop and products. Shop pages are scoped to the owning Practitioner.

- Wallet: Each Practitioner accesses only their own commission balance, withdrawal history, and payout records.

- Patients: Each Practitioner accesses only patients registered under their Practitioner ID.

This isolation is enforced at the application level and cannot be bypassed.

17.1 The Company provides the Platform on an "as is" basis and makes no warranties regarding the accuracy of AI-generated health analyses.

17.2 The Company shall not be liable for:

- Health outcomes resulting from Practitioner advice given to patients.

- Loss of earnings due to Platform downtime or technical issues.

- Losses resulting from incorrect wallet addresses provided by the Practitioner.

- Third-party actions, including payment gateway failures.

- Missed appointments or scheduling errors caused by Practitioner actions.

17.3 The Company's total liability under this Agreement shall not exceed the total fees paid by you to the Company in the 3 months preceding any claim.

18.1 This Agreement shall be governed by and construed in accordance with the laws of Sri Lanka.

18.2 Any disputes arising from this Agreement shall first be attempted to be resolved through good-faith negotiation.

18.3 If resolution cannot be reached within 30 days, disputes shall be referred to binding arbitration in Colombo, Sri Lanka.

19.1 The Company reserves the right to amend this Agreement at any time. Practitioners will be notified of material changes via email or platform notification.

19.2 Continued use of the Platform after notification of changes constitutes acceptance of the revised Agreement.

20.1 This Agreement, together with the Privacy Policy and Terms of Service published on nitt.com, constitutes the entire agreement between the parties with respect to the subject matter herein.

20.2 Any prior agreements, representations, or understandings are superseded by this Agreement.

For questions regarding this Agreement, contact us at:

📧 serendibholisticcentre@gmail.com

📞 +94 70 190 2220 (WhatsApp)

🌐 nitt.com